Our website www.kamasutra.in brings a list of terms and conditions that must be read, understood and adhered to prior to utilizing any information from it. Once you have done so, you can proceed to go with it. Take a look:
It is extremely crucial for users to confirm that they are minimum 18 years of age or above. If they can confirm the same, the order shall be granted, or otherwise, we will simply turn down the request. While ordering for a product, the confirmation is mandatory.
The minimum time limit will be 48 hours for one to initiate a return request. Be it any product that has been wrongly delivered or got damaged in transit, the customer must place the return request within this time span. If more time is taken by the customer, we will not take the request into consideration.
If by any means, a wrong product gets delivered or one that has been damaged on the way, we will get it replaced instead of any refund. If the user finds that the product has been damaged, he must process a return request as soon as possible.
There is no place for used products in our policy as we strictly deliver fresh products only. However, if it is a wrong product delivered to the customer in contrast to what was ordered, we would certainly process the request.
We believe in improving one’s sexual health and sustaining one’s privacy. Therefore, we always keep the order details absolutely confidential even after the delivery. We strictly sell products for personal requirements and not for any business motive. Therefore, we always recommend customers to use the products for their own use and not share with any other person.
Damage caused to the product by the customer is not in our hands. So, we are not answerable for it and shall not accept any return request.